Have some questions that you’ve just got to get answered? The chances are good we've already done it. Check the FAQ below:
General Joomla Questions
- What is Joomla?
- How does Joomla work, and what are extensions?
- How do I install my new CRMery extension?
Account and Pre-purchase Questions
- How can I purchase CRMery?
- How does CRMery compare to Vtiger or Sugar?
- Can I use CRMery on any hosting provider?
- Can I test drive CRMery prior to purchase?
- If I’m not satisfied with my purchase, can I get a refund?
- How long does support last?
- Can I install CRMery on multiple sites?
- Do you have a partner or affiliate system or developer license?
- Does CRMery work with the latest version of Joomla?
- With which browsers is CRMery compatible?
- I want to customize the extension myself. Will I get help in the support forum?
- How do I update my version?
- Do you include the source code in your extension?
- GNU/GPL License? What the heck is that?
- How do I get support for my purchase?
- How do I get a copy of the demo data
- Can I remove the CRMery copyright from the footer?
- Can I easily translate CRMery to another language?
- Do you have a translation for my language?
- Can I use CRMery for a client’s site?
- Do you offer customization/design services?
- Does CRMery require any special software?
- How do I create a plugin for CRMery?
CRMery Plugin Questions
General Joomla Questions
What is Joomla?
Joomla is one of the world’ s most popular open source CMS (content management system). With millions of websites running on Joomla, the software is used by individuals, small & medium-sized businesses, and large organizations worldwide to easily create & build a variety of websites & web-enabled applications.
How does Joomla work, and what are extensions?
A content management system is software that keeps track of every piece of content on your Web site, much like your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. A major advantage of using a CMS is that it requires almost no technical skill or knowledge to manage. Since the CMS manages all your content, you don't have to.
Many companies and organizations have requirements that go beyond what is available in the basic Joomla package. In those cases, Joomla's powerful application framework makes it easy for developers to create sophisticated add-ons that extend the power of Joomla into virtually unlimited directions.
How do I install my new CRMery extension?
Once you have an extension to install, you must upload the extension file (zip package) through the Joomla! extension manager.
* Please note that some download packages contain just the component while others contain all the various extension. CRMery includes components, modules and plugins all in a single installable file. You will need to install only one file.
Account and Pre-purchase Questions
How can I purchase CRMery?
We try to make it dead simple to purchase CRMery. Simply follow this link to checkout.
How does CRMery compare to other CRMs?
Glad you asked! Check out how CRMery compares Vtiger and Sugar CRM. Have specific questions about a particular feature, just ask us in an email or through the on-site live chat!
Can I use CRMery on any hosting provider?
CRMery can be installed on a wide variety of hosting providers. We do not have a specific list as there is no reason why CRMery would not install successfully on any competent host. Because CRMery is a Joomla! component the requirements for CRMery should be met by any host that already has Joomla! installed. Below are listed the key features your hosting provider should have:
- PHP 5.3 or above
- MySQL 5.0 or above
- cURL (recommended)
Can I test drive CRMery prior to purchase?
Absolutely. We offer a full demo version for you to kick the tires on. You can see CRMery in action at http://demo.crmery.com.
If I’m not satisfied with my purchase, can I get a refund?
We want you to be fully satisfied with your purchase, so we do our best to offer the best possible products that we can. If you aren’t 100% satisfied with your purchase, please contact us so we can make things right. Because our license type is Open Source we do not offer refunds.
How long does support last?
Support on CRMery is for one year. After your first year you can continue to use CRMery forever on your own site. If you want future upgrades or continued on-site support you can purchase an additional 12 months for only $299.
Can I install CRMery on multiple sites?
Because we release software for Joomla! a GNU/GPL platform our code must also meet those same standards. This means we cannot restrict how often you install CRMery. We do request that if you appreciate the work we've done you would consider purchasing a support package for each site.
Do you have a partner or affiliate system?
Does CRMery work with the latest version of Joomla?
Of course. We program our extension to be compatible with Joomla! 2.5 present and Joomla! future (3.5 and beyond...). We review CRMery with each new release to ensure it continues to work successfully. Also, we will post regular updates on our blog as we test each new Joomla! release both minor and major for any compatibility issues.
With which browsers is CRMery compatible?
We write our code to run successfully on all major browsers. That means CRMery will work in Internet Explorer 7, 8, and 9, Chrome, Firefox, Safari, and Opera. Sorry IE6 lovers, but it’s time to update. Internet Explorer users may experience a slightly less-than-optimal experience due to the limitations inherent within the browser.
I’m thinking of customizing CRMery myself. Will I be able to get help in the support forum?
We wish you only the best of luck. Our code is impeccable and any competent developer should be able to make any customization. We can offer support for minor changes (maybe a couple of lines of code edits or advice on the where to look). Otherwise, we suggest filling out our customization request form.
Still thinking of going it alone? Check out some information on making modifications via a plugin.
How do I update CRMery?
If your version of CRMery is out of date, you will see a notice on your admin panel. Yep, pretty cool right? (That's why we recommend cURL being installed). Click the notice to be directed to the latest version.
Want more specific instructions? No problem. Login to your account and download the latest package. Then simply follow the same steps as a fresh install by uploading through the extension manager (See the FAQ above).
Do you include the source code in your extension?
Of course. We are a true GNU/GPL extension. That means you have 100% access to all source code and all files. Nothing is encrypted. That makes it a piece-of-cake to make changes as you need them.
GNU/GPL? What the heck is that?
GNU/GPL means we don't encrypt our work. It means when you purchase a support package from us you get full access to everything. Isn't that the way it should be? Besides, we're pretty proud of our code. Take a look and you'll see why. See more here http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
How do I get support for my purchase?
Once you purchase CRMery you are immediately set up to access the members-only support forums. Search for your specific problems there or post your questions and you will receive an answer quickly.
How do I get a copy of the demo data?
The demo data for CRMery is available within the Support Forum. You can gain access to the Support Forums once you’ve purchased CRMery.
Can I remove the CRMery copyright from the footer?
Absolutely. We’d appreciate it if you kept it there, but hey it’s your site. Feel free to change it as you see fit.
Can I easily translate CRMery to another language?
CRMery has been built using the standard Joomla! ini language files. You can easily change the language of the entire component by simply creating a new language file and placing it in the appropriate Joomla! lanaguages folder.
Do you have a translation for my language?
We do our best to provide alternate translations. We use Transifex for hosting all our translations. We add them as quickly as they are supplied by our members. If your language is not on the list and you'd be willing to translate it for us...we would love to have you. We will provide a $150 discount for the first translation of each language file we receive that is accepted.
Can I use CRMery for a client’s site?
Certainly. In fact, we encourage you to do so, and then come back for another copy for another client. Just remember, we ask that you respect our business and support it by purchasing a separate copy for each site.
Do you offer customization/design services?
We do offer customization and design services. Simply give us the details via this slick contact form.
Does CRMery need any special software?
CRMery needs nothing but Joomla! to run successfully. As a Joomla! component CRMery relies only on a stable running Joomla! site that allows for third party components to be installed.
How do I create a plugin?
Creating a plugin is almost too simple. Our API lets you create your own plugins to easily extend CRMery to suit your own needs. We know it might sound tricky but trust us, there's nothing hard about it. Download one of our samples and you'll see just how simple it can be.
CRMery Plugin Questions
Does CRMery offer support for plugins?
We do offer support on all of our CRMery-branded plugins for all of our users that have purchased CRMery. Have questions about the plugins we've created, just post it in our support forums and get an answer.
We do not support 3rd party plugins. There are simply too many out there for us to support them all. We do our best to ensure that CRMery is easily extensible and developers can add their own code without headache, but we do not offer support for those plugins. Of course, our CRMery Plugins are guaranteed to work. If you hit a snag, pop a question in the support forum.